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  • Service with a Smile
    oth- ers, the retail store clerk who really does care about satisfying our needs, the customer service ... do what you’d like them to do, in the absence of direct authority— generally stems from proactively doing ...

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    • Authors: Mark E Green
    • Date: Oct 2005
    • Competency: External Forces & Industry Knowledge
    • Publication Name: The Stepping Stone
    • Topics: Actuarial Profession
  • The Stepping Stone Newsletter, April 2006, Issue No. 22
    CEO when it is time for him/her to hold his/her direct reports accountable. We have all seen this—Bob ... CEO when it is time for him/her to hold his/her direct reports accountable. PEOPLE MANAGEMENT 6 • The ...

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    • Authors: Vincent Granieri, John West Hadley, Joel Kabala, David Miller, Sudha Shenoy, Steven J Gaspar, Donna Weninger, Maureen Costello, Mark E Green, Marilyn Lustgarten
    • Date: Apr 2006
    • Publication Name: The Stepping Stone
  • The Stepping Stone Newsletter, July 2006, Issue No. 23
    annual meeting, will teach you about the four primary behavioral styles that have been identi- fied. ... keeping and reporting. The misstep of one of your direct reports could put you at serious risk. It cannot ...

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    • Authors: Richard Dannenberg, David J Duncan, Vincent Granieri, John West Hadley, David Miller, Sudha Shenoy, Maureen Costello, Maureen Wild, Mark E Green
    • Date: Jul 2006
    • Publication Name: The Stepping Stone
  • Stepping Stone Newsletter, October 2005, Issue No. 20
    his simple day, searching for lunch and tak- ing care of his home. The fox waits in cunning silence ... position is with and then try to get to the company direct- ly. If I as a hiring manager get a sense that ...

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    • Authors: Ian G Duncan, Vincent Granieri, John West Hadley, Timothy Luedtke, Daniel L Shinnick, Jennifer Gillespie, David Miller, Kristi Bohn, Melanie J Davis, Mark E Green
    • Date: Oct 2005
    • Publication Name: The Stepping Stone
  • The Stepping Stone Newsletter, January 2007, Issue No. 25
    quick decisions, are very results-oriented, are direct and straightforward, are confident and competitive ... dealing with this personality style it is best to be direct and responsive and to not make excuses. Approximately ...

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    • Authors: Society of Actuaries, John West Hadley, David M Walczak, Donna Weninger, Maureen Costello, Maureen Wild, Mark E Green
    • Date: Jan 2007
    • Publication Name: The Stepping Stone
  • The Stepping Stone Newsletter, October 2006, Issue No. 24
    relationships at the workplace with empathy, honesty and care. The Dilbert Principle is that deep down, people ... identify potential allies and re- sisters with direct questioning. 2. Get Others on Your Side Build ...

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    • Authors: Richard Dannenberg, David J Duncan, Vincent Granieri, John West Hadley, David Miller, Sudha Shenoy, Maureen Costello, Maureen Wild, Mark E Green
    • Date: Oct 2006
    • Publication Name: The Stepping Stone
  • The Stepping Stone Newsletter, July 2005, Issue No. 19
    inspiration: • What are the big problems that you really care about in your organization? • What are the big ... conditioning are both powerful and lasting— this is the primary reason that we grew up to be much like our parents ...

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    • Authors: James C Brooks, Gerald A Fryer, John West Hadley, Alan J Sheptin, Jennifer Gillespie, David Miller, Steven J Gaspar, JAMES J GRAY, Melanie J Davis, Mark E Green
    • Date: Jul 2005
    • Publication Name: The Stepping Stone
  • So What Do You Do?
    So What Do You Do? The author of this article offers alternative answers when we are ... conditioning are both powerful and lasting— this is the primary reason that we grew up to be much like our parents ...

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    • Authors: Mark E Green
    • Date: Jul 2005
    • Competency: Communication>Oral communication
    • Publication Name: The Stepping Stone
    • Topics: Actuarial Profession
  • Office Politics: A Little Savvy Goes A Long Way
    Office Politics: A Little Savvy Goes A Long Way This article describes several techniques to use ... identify potential allies and re- sisters with direct questioning. 2. Get Others on Your Side Build ...

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    • Authors: Mark E Green
    • Date: Oct 2006
    • Competency: External Forces & Industry Knowledge>General business skills
    • Publication Name: The Stepping Stone
    • Topics: Actuarial Profession>Professional development